What Information We Hold and Why
When you register, we collect the details you provide — name, contact information, and the payment identifiers linked to your account wallet, which may include your Touch 'n Go eWallet account reference, Boost ID, or GrabPay handle. We record these to process deposits and withdrawals, verify
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your identity, and keep your account history accurate. Each time you fund your account or request a payout, a transaction record is created and stored for reconciliation purposes. Session data — including the device type and connection region — is logged automatically when you access the
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platform, whether on a phone in Kuching or a desktop anywhere else in Malaysia. We also collect information you share when you contact live chat or submit an account query: the message content, timestamp, and your account reference number. This data is used only to resolve
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your query and is not shared with third parties for marketing. We retain transaction and identity records for the period required to satisfy financial record-keeping obligations, after which data is deleted or anonymised. You may request a summary of the personal data we hold on your
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account at any time through the contact channel listed in this policy.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.